If you receive a message saying "Waiting for printer connection... Please wait for printer connection or cancel connection." when trying to access RollMaster, you need to check the printer drivers installed on your computer. This is likely related to the Microsoft IPP Class Driver.
Please follow the step below to ensure the RollMaster system returns to normal operation:
- Ensure your printer is using the Manufacturer'd driver.
- Remove the printer if needed and reinstall using the latest driver from your printer manufacturer (HP, Canon, Ricoh, Xerox, Brother etc.).
- Contact Support from within RollMaster
- If after you install the manufacturer's driver the message persists, please contact Support directly from RollMaster's system.