When you need to deduct an open Accounts Receivable (AR) balance or process a chargeback from an installer’s pay (without using their retainage account), RollMaster provides a way to do this within the Installer Payables system. These steps walk you through the process so that the deduction applies correctly at the time of your next check run.
Steps to deduct installer AR or chargeback from installer pay
From the Master Menu, go to Installation System → Installer Payables System.
- Enter or look up the Installer ID you need to process the deduction for.
- In the list of open payables, select all applicable payables that will be included in the next pay run.
- From the Print options, select Print Payables Report.
- In the A/R Trade Deduct.(ion) field in the Amount column, enter the total AR balance or chargeback amount you want deducted from the installer’s check. This will update the totals displayed at the bottom.
- Select Continue. When prompted with Update Items as Paid, choose Yes to proceed.
- RollMaster will open the A/R Post Customer Payments screen. From the Payment Type dropdown, select Installer Deduction.
- Click Add Payment, then select the invoice line that appears.
- The invoice lines will populate. You can double-click a line or right-click and choose Apply. Verify that the total applied to the check is correct, then click Continue followed by Accept.
- If you choose to right-click to apply, select Continue, then Accept to complete the application.
- On the A/P Open Item screen, verify that the totals are correct, then select Accept or Accept/Electronic Docs to finish.
- You’ll be prompted to Add Charges to Job or Select for Payment Now — make selections based on your company policy.
💡 Notes & Best Practices
This method does not use the installer’s retainage account. If you instead intend to deduct from retainage, use the separate Processing an Installer Chargeback / Deducting from Installer Retainage article.
Printing the payables report before continuing can help you confirm that the correct amounts and invoices are being deducted.
Make sure any company policies regarding deductions and notifications to the installer are followed before applying chargebacks or AR deductions.