If you’re having trouble connecting to RollMaster services or experiencing issues such as failed connections or timeouts, running an autotest from RollMaster Start will help gather technical information like ping and traceroute results. You can then share these results with support to help diagnose connection issues.
Steps to run an auto test from RollMaster Start
Open RollMaster Start by double‑clicking the RollMaster Start icon on your desktop.
Click the green Settings button in the RollMaster Start window.
Select Check Connection.
At the bottom left of the screen, click Run Autotest.
Give the test time to complete — it may take a minute.
When the results appear, copy and paste them into a reply or support ticket and send them to your support team so they can review the connection data.
Running this test provides valuable diagnostic information that helps troubleshoot connection issues quickly.