Cancelling Shipped Work Orders:
If there is an issue with a Work Order after Shipping and printing, you can follow these instructions to reset the Work Order. These instructions assume that material has not been cut—see separate instructions for returning material to stock. In the main Work Order Maintenance screen, click the Revision button to prompt a list of Work Order Revisions as follows:
The Only Open Work Orders option will be checked by default. Because you can cancel a Work Order and create multiple Staged and Shipped Work Orders, the system saves all versions and you can uncheck that box to view all previously closed Work Orders or Revisions. In the W/O Type box, the default is Both. Work Orders created via the Multi-Install functionality will be considered Install Date Work Orders. All others are considered Normal. This screen functions as a history for previously Shipped, Staged, Cancelled Staged, and Cancelled Shipped Work Orders for each Job. You can pull up any previous Work Orders at any time.
To access a Work Order from this screen, click on the Work Order then click Accept. For Shipped Works Orders, the system will pull up the Work Order in the main screen and display a Cancel All button next to the Mode box, along with a Select All Lines checkbox as follows:
If you click the Cancel All button, the system will reset all lines so you can ship again, but the Revision will exist as a Cancelled / Closed Work Order. Please Note: this should only happen on Shipped Work Orders that need to be re-printed, but where material does not need to be returned to stock. The Show All Lines checkbox allows for displaying all lines from the Job, even if they weren’t Staged or Shipped on the Work Order selected.
Un-Staging Work Orders That Have Not Been Shipped:
Where several previously Staged Work Orders exist, any un-Staging needs to work backwards in order of revisions. By selecting the Revision that is active, you will see a Cancel All button next to the Ship Mode option. Cancelling this Revision will open the next prior Revision to be un-Staged and so forth.