Unapplying Current Payment in Post Customer Payments
If a current payment needs to be un-applied in the Post Customer Payments module, first determine if you are using the Text version or the Graphical version of the program. Follow the steps below depending on your version.
TEXT VERSION:
Accounts Receivable > Post Customer Payments
1. Enter Customer ID
2. At Receive New Payment? Enter to accept "N" for No.
3. Use the down arrow to go through all payments to locate payment you want to modify and hit enter on it
4. Enter through the Item Reference field and system will prompt the following: Customer Payment Exists. Modify Distribution? Type "Y" for yes.
5. Select item from list and follow steps to Unapply/Apply to any applicable Open Items.
6. Escape once you are done.
7. The Payment will stay unapplied on the account. You can Delete the payment or apply to new Open Items.
GRAPHICAL VERSION:
Accounts Receivable >> Post Customer Payments
1. Select the applicable Customer ID to populate the screen.
2. Highlight and Select the Payment in the Prior Payments and Credits box.
3. In the Invoice box, a list of Open Invoices will appear. Select the Invoice by either double-clicking to Select, or highlight and right-click to use the UnApply option.
4. The system will prompt an Unapply Payment from Invoice box.
5. Click Continue to complete the process.
6. Click Accept to save the changes and the system will prompt a recap of your actions. Click Yes to continue.
7. The Payment will stay unapplied on the account. You can Delete the payment or apply it to other Open Items.
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