If you’re having trouble opening eDocs files from within RollMaster on your computer, this issue is often related to file access permissions or conflicts with another open copy of the document. The steps below help you identify and resolve the most common causes.
Common causes and fixes
1. Another copy of the file is already open
Before trying to open the eDoc from RollMaster, make sure you don’t already have it open elsewhere — even in another RollMaster session.
Close any open instances of the same document, then try again.
2. You don’t have the right permissions
RollMaster and eDocs require read‑write access to the location where temporary files are stored, particularly on local drives.
If you get access errors, check that you have proper permissions to:
Your C: drive (or the main system drive)
The RollMaster installation folder (e.g.,
C:\acuthin)Any temp directories that RollMaster or eDocs use
If you don’t have these permissions, ask your IT administrator to update them so you have full read‑write rights.
3. Terminal server environments
If you’re working on a terminal server (remote desktop environment):
Users must have their own private temporary space mapped and proper read‑write permissions to it.
Without isolated temp folders and correct permissions, eDocs may fail when RollMaster tries to open or extract files.
If you aren’t sure how your terminal server is configured, contact your IT support team so they can verify permissions and mapped paths.
💡 Quick Troubleshooting Tips
Always save and close documents before reopening them to avoid conflicts.
If you see persistent access errors, restarting your workstation can clear temp file locks.
Ensure antivirus or endpoint security tools aren’t blocking access to the eDocs temporary folder — these tools sometimes lock or quarantine files during scans.