Line Error: Not Allowed to Invoice Due to Bad Inventory Pointer Quantity If you see a line error during the Invoice process stating "LINE xxx ERRORS: Bad Inventory Pointer Quantity" this is usually due to the box quantity being changed after the inventory was assigned. The box quantity is no longer divisible by the reserved amount, which causes the error.
To correct this, you will need to temporarily adjust the "Catalog Item Sold By Box" field for the item in question. Use the History tab to view Old Value vs. New Value to locate the previous box quantity. Save the Catalog Item before exiting to keep the newly changed data.
You should then be able to invoice the order. If the Box Qty. change needs to be converted back to what you just changed, be sure to go back and adjust the "Catalog Item Sold By Box" to what it needs to be moving forward.
If this doesn't fix the issue, please email support@rmaster.com with the Job # and Line # creating the issue
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