Customer Over Payment -- Refund By A/P Check 1. Enter an Invoice in Customer Account Maintenance for the Customer with the over payment--use a Clearing Account for the G/L Entry.
2. Go into A/R Post Customer Payments for the Customer and pull up the over payment. Apply it to the Invoice you created in Customer Account Maintenance.
3. Enter an A/P Invoice in Open Item Maintenance using the same G/L Account you used in Customer Account Maintenance.
4. Issue a check to the customer using the Invoice you just added in the A/P step above.
For reference, use the Notes feature to explain what you did. You can add these in the Customer Account Status Inquiry or Customer Maintenance modules.
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