Internet Service Provider Issues There are a few things that could be interfering with your speed, which all could relate to the up/download speed package you have with your Internet Service Provider. The below items might be consuming too much of your bandwidth, slowing down BMS and other Windows programs you might have running.
Is your phone system or credit card machine connected through your Internet via an Ethernet connection?
Is music or video being regularly streamed?
If the issues persists, please perform the following steps and submit the results to Support@rmaster.com.
Go to www.speedtest.net and provide a screenshot of the speed results.
Go to www.myipaddress.com and provide a screenshot of your IP.
Using the following instructions, perform a traceroute; step 4 should be entered as "tracert 72.20.184.105", without the quotes, and provide a screenshot of the results. http://www.wikihow.com/Traceroute
On RM Start click Settings then you will find Check Connection click on that
You will have
1. Traceroute
2. Download Speed
3. Ping
a. Please proceed with Traceroute click Start then Show Results copy and paste in email
b. Please then select Download Speed show results copy and paste.
c. Please then select Ping Start Ping Test show results. Copy and Paste in email.
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