If you’re having trouble uploading an eDocs file in RollMaster, the issue may be caused by the file name itself. Very long file names can exceed internal limits used by the system’s document storage interface and prevent RollMaster from saving the file properly. When this happens, the Document Type box will not become checked after selecting the file — a sign that the upload did not complete successfully.
How to fix the file name upload issue
Shorten the file name before attempting to attach it as an eDocs file. A concise name — without excessive characters — avoids the length limitation and allows the upload to succeed.
Avoid using unnecessary words, long descriptions, or repeated numbering in the file name. Keeping the name descriptive yet succinct helps prevent errors.
This behavior is a limitation of the underlying file interface that RollMaster uses to retrieve and save files from Windows, not a defect in the system itself.
💡 Tip
If shortening the file name doesn’t resolve the issue, also check for illegal or special characters (such as ~ # % & * { } \ : < > ? / + |) in the file name — many systems won’t accept those in uploads.