Return Payment or Deposit Back to the Customer Payment Register When you batch records (Payment or Deposit) from the Customer Payment Register (CPR), you can un-batch from within the Bank Rec module back to the CPR, provided the item hasn't been cleared or reconciled in the Bank Rec module. You can also add to another Deposit batch as long as the other Deposit Record hasn't been cleared or reconciled. HOWEVER, if it's a Deleted Deposit (shows as negative amount), you cannot perform these functions. You will need to email support@rmaster.com to reverse this in your system. The steps are diagrammed in the image below and a quick video is attached, but you will follow the steps in this order:
- Click on the applicable item in the main Bank Account Reconciliation Screen.
- Click on the Options menu and select View Deposit Details to prompt the Deposit Screen.
- in the Deposit Screen, highlight the applicable Deposit/Payment to prompt the Change Deposit Screen.
- From there, you can click Delete From this deposit and Mark as Undeposited to return the item to the CPR, or you can click Delete from this deposit and Add to another deposit to a different Deposit but they must be in the same Branch and have the same Group/Pay Type.