Applies to: RollMaster (RM) Core
Covers what to do when a deposit is deleted in Order Entry and sent to Accounts Payable for refund via company check, but instead you need it on the Customer Payment Register to send back to the original payment method.
Does not cover: Credit Memo
If a DEPOSIT is returned via Company Check in error, the A/P Item can be deleted to move the refund to the Customer Payment Register (CPR). NOTE: This doesn't work the same as Credit Memo refunds. For help with Credit Memos please see Moving a Refund from Accounts Payable to the Customer Payment Register
Follow these steps:
- Delete the A/P Item under the Vendor ID created by the system. This will start with an "*" followed by the Customer ID.
- Repost the Deposit in the Job or Quote; the CPR record will 'wash'' with the negative record created during the A/P Item refund deletion.
None of this effects Accounts Receivable:
Adding the Deposit to the Quote: Debits Bank Account, Credits Customer Deposit Liability; creates positive CPR record
Refund via Company Check: Debits Customer Deposit Liability, Credits Accounts Payable; no CPR impact
Delete A/P Item refund: Debits Accounts Payable, Credits Bank Account; creates negative CPR record
Re-add Deposit (to Job or Quote): Debits Bank Account, Credits Customer Deposit Liability; creates positive CPR record