Applies to: Broadlume Payments
Covers performing necessary QD4 terminal updates and downloads
Does not cover: Cyncly Payments, Cyncly Pay, or Payments Flex
Before doing a terminal software update any open batches will need to be closed. This can be done manually on the Aura app by selecting settlements from the core menu and then "settle daily batch.” Once that is done, you may update the terminal software using the following steps.
General Software Update-
- 1. On the main terminal screen--not in Aura--select Market
- 2. On the market screen, locate DvPay
- 3. Select update next to DVPay
- 4. Once completed, re-open Market
- 5. Select Open next to DVPay
This will update the software for the QD4, and it is good practice as new software updates are rolled out. It is not something that needs to be done often, as software updates are not released often, but it can be a good thing to check every few months or when experiencing any issues.
Software Download-
A software download can be done after any changes have been made on the merchant’s account to push those changes through to the terminal.
- Press the ≡
- Press Utility (if it prompts for a password use 1234)
- Press Software Download
- Press Connect
- Select the terminal connection type (Wi-Fi)
- Select Full
- Accept the current TPN
- Select Apply all updates.
Clear the Aura App -
Just like clearing the cache on your computer, sometimes it is helpful when experiencing terminal communication issues to clear the data stored in the Aura app and perform a fresh download.
- From the home screen, select Settings
- Select About POS
- Select POS Configuration
- Select Administrator Login
- Password: Either 01062009 or 99999999
- Select Confirm
- Click the back arrow twice to return to the Settings page
- Select the menu in the upper right-hand corner (three horizontal lines)
- Select Apps (under Device)
- Select AURA
- Select Storage
- Select Clear Data